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Hands are easily cross-contaminated after touching various surfaces. Automatic hand sanitiser dispensers ensure safety and hygiene in your professional environment. However, there are times when the automatic hand sanitiser dispenser stop working. Here are a few steps you can carry out to troubleshoot and fix your automatic hand sanitiser dispenser.
Follow these steps if you see a red light flashing on your automatic hand sanitizer dispenser.
1. Open Dispenser Casing with key provided
2. Check Sanitizer level
3. Make sure Refill Unit is ¾ filled with Sanitizer
4. Make sure batteries are not weak or flat
5.All 04 x AA sized batteries are inserted correctly
6. Cover the Dispenser Casing and check for green flashing light
Leaking can be caused by the tube being disconnected or protruding out. Follow these steps if you see a leaking on your automatic hand sanitizer dispenser.
1. Open Dispenser Casing with the key provided
2. Check Tube is inserted correctly
3. Check Switch (Black/Red) on the left is adjusted to the TOP
4. Remove the Refill Unit to check on the Grey/White Hammer
5. Ensure the Grey/White Hammer behind the Refill Unit Tube is not protruding out
6. If protruding, do Steps (a) to (c) at the same time
(a) Place left thumb on the small button with a clicking sound
(b) Right Thumb on Grey/White Hammer
(c) 4 fingers under the sensor
(d) Gently push on the Grey/White Hammer
7. Grey/White Hammer should be flat now
8. Insert the Refill Unit back into Dispenser Casing
9.Try again by putting your hand under the sensor
If it still not working, follow these steps:
1. Open Dispenser Casing with the key provided
2. Check Tube is inserted correctly
3. Check Switch (Black/Red) on the left is adjusted to the TOP (PIC 02)
4. Remove the Refill Unit to check on the Grey/White Hammer
5. Ensure the Grey/White Hammer behind the Refill Unit Tube is not protruding out
6. If protruding, do Steps (a) to (c) at the same time.
(a) Place left thumb on the small button with a clicking sound
(b) Right Thumb on Grey/White Hammer
(c) 4 fingers under the sensor
(d) Gently push on the Grey/White Hammer
7. Grey/White Hammer should be flat now
8. Remove Tube
9. Wash and squeeze the Tube under clean running water to remove crystallisation or sanitiser build-up
10. Make sure the small valve is still inside (applicable for some Dispensers)
11. Valve to be placed with the sharp end pointing upwards
12. Replace Tube back on Refill Unit
13. Squeeze the Tube a few times for the Sanitizer to flow through
14. Insert the Refill Unit back into Dispenser Casing
15. Try again by putting your hand under the sensor
If you are still not able to fix the automatic hand sanitiser dispensers, please request our technician support below.
Please wash the tubes at least once a month under clean running water and squeeze the tube at the same time to dislodge any crystallisation or build-up to ensure a smooth flow of sanitiser.
MANEKLINE® GHA is thixotropic hydroalcoholic gel for hygienic treatment and surgical disinfection of hands by rubbing. MANEKLINE® GHA is recommended for use in hospitals, veterinary clinics, schools and offices, kitchens, food processing plants, manufacturing plants or anywhere a good hygiene level is important. MANEKLINE® GHA is recommended especially in an emergency situation, where there is no access to a washing station.
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